Refund policy
Refund Policy
At Amarenne, our goal is to ensure that every customer feels confident and delighted with her purchase. If for any reason your order does not meet your expectations, we are here to help. Please review the conditions below for returns, exchanges, and refunds.
1. Eligibility
Requests for returns or exchanges must be made within 30 days of delivery.
Items must be unused, in their original condition, and in the original packaging.
Exchanges are subject to product availability.
2. Return & Exchange Process
To begin a return or exchange, please contact our support team at:
Once your item is received and carefully inspected, we will notify you regarding the approval or rejection of your request.
If approved, we will proceed with the exchange or refund according to your preference.
3. Costs
Return shipping costs are the customer’s responsibility, unless the item arrives defective, damaged, or incorrectly shipped.
In such cases, Amarenne will cover all associated shipping costs.
4. Products & Orders
We strive to present every product as accurately as possible. However, slight variations in colour or size may occur due to manufacturing processes or screen settings.
Amarenne reserves the right to refuse or cancel any order suspected of fraudulent activity.
5. Payments
Payments are processed securely through trusted third-party payment providers.
All prices are displayed in EUR (€) and may include or exclude VAT depending on your location.
6. Limitation of Liability
Amarenne is not responsible for damages or losses resulting from misuse of products.
Our liability is limited to the amount paid for the product at the time of purchase.
Refund Policy
At Amarenne, we want every purchase to feel like the perfect choice. If you need to request a refund, please review the following guidelines.
1. Refund Conditions
Refund requests must be made within 30 days of receiving the product, in accordance with the EU Consumer Rights Directive (2011/83/EU).
Products must be unused, in their original packaging, and in the same condition as when delivered.
Certain items — including personalised products, intimate items, or perishable goods — may not be eligible for refund.
2. Refund Process
To initiate a refund request, please contact our support team at:
Once your return is received and inspected, we will inform you whether your refund request has been approved or declined.
If approved, the refund will be processed to your original payment method within up to 30 days after confirmation.
3. Products & Orders
While we make every effort to ensure product descriptions are accurate, minor differences in colour or size may occur due to production variations or screen calibration.
Amarenne reserves the right to refuse or cancel orders showing signs of fraud or misuse.
4. Payments
All payments are processed securely through certified third-party gateways.
Prices are displayed in EUR (€) and may include or exclude VAT depending on the customer’s location.
5. Limitation of Liability
Amarenne is not liable for damages or losses resulting from improper or negligent use of products.
Our liability is limited to the amount paid for the product at the time of purchase.